Question 1

Can I book same day reservations?

Accepted Answer

Same-day reservations are available in most areas, for most hotels.Please keep a few things in mind when requesting a same-day check-in:Availability may be limitedWhen booking a reservation for immediate check-in after midnight, enter yesterday's date into the check-in date field

Question 2

How do I search for my ideal hotel?

Accepted Answer

When you do a hotel search Planschange sources hotels to help you find the ideal place to stay. Connected directly to hotel websites, Planschange brings up all available hotels at great prices to make your search easier. From London to New York to Dubai to Hong Kong to Hawaii, the options are endless! After entering your location, number of guests, check in and check out dates, use our filter menu to narrow your search. This will help you find something that’s just right for you.

Question 3

What is the minimum age required to check-in?

Accepted Answer

You must be at least 18 years old to book a hotel through Planschange.

Question 4

Where do the star ratings for hotels come from?

Accepted Answer

Star ratings are provided by the hotels themselves as well as online travel agencies that sell hotel rooms.

Question 5

Booking Confirmation Confirmed?

Accepted Answer

Planschange.com connects to the hotels directly. The booking reservation you receive is direct from the hotel. On your confirmation email you will also have a Planschange.com reference number. This can be used when contacting customer services at hello@planschange.com

Question 6

Booking Confirmed?

Accepted Answer

If your booking is confirmed, you’ll receive a confirmation email with all your booking details. Remember to check your spam and junk folders if you can’t find it.In any case, remember that you can always check the current status of your booking request through your account.

Question 7

Can I book a hotel room by telephone or e-mail through Planschange.com?

Accepted Answer

No. All bookings must be made via our platform; https://www.planschange.com

Question 8

How do I know that my booking has been confirmed?

Accepted Answer

Bookings are normally confirmed immediately after payment. As soon as the transaction is complete, you’ll receive a confirmation email. If you can’t find it, remember to check your spam and junk folders, as our emails can end up there in some cases.

Question 9

I can’t find my confirmation email?

Accepted Answer

When a customer makes a booking on our site, they’re sent an automatic email confirming all the details of their trip. If you can’t find yours, you can try the following:Search for the email address hello@planschange.com in your inbox.Check your spam and junk folders in case it ended up in there by accident If you still can’t find it, check that you didn’t book with a different email address:Log in to your account.If your booking is there, go to My profile to find the email addresses associated with your account. Remember, the booking details provided in your account area are the same as those given to you in your confirmation email. So, if you can’t find the email, or if you deleted it by mistake, don’t worry; you can retrieve all the information you need from your account area. If you think you may have entered your email address incorrectly at the time of booking, please call our Customer Care Team .

Question 10

Is Breakfast included in the Price?

Accepted Answer

Each accommodation that you can book has its own breakfast policy. If breakfast is included, you will see it listed on the description page when you go to book. If breakfast is not included you can see if the property provides it by checking the available facilities. After you book, this information can also be found in your confirmation email and you can see it when you view your bookings in your account.

Question 11

What documents do I need to bring with me to the accommodation?

Accepted Answer

Once you have booked your accommodation, we will send you an email with all the details of your booking. You will need to present this at the hotel upon your arrival. If you made the booking in your name, please remember you may need to provide a form of Identification as proof that you are the booking holder.

Question 12

What do I do if the hotel can't find my booking?

Accepted Answer

In the unlikely event that your hotel does not find your booking (due to a technical error for example), you will need to call us on our number which you will find on your confirmation email or our website or access your customer account. We will attempt to resolve your issue as soon as we can.

Question 13

What do I need to bring to the hotel for check-in?

Accepted Answer

You will need the following when checking in to the hotel:Hotel confirmation number, which can be found on your itinerary. You can find your itinerary by going to My Profile on the Planschange homepage.Valid credit card to guarantee your reservation and for incidental charges or fees that may be incurred during your stay. These charges may be mandatory such as resort fees or optional as in parking, phone calls or minibar charges which are not included in your price per night. If you do not have a credit card, some properties may allow you to leave a cash deposit for incidentals. If you plan to leave a cash deposit, please call your confirmed hotel to determine if they allow it and what the required amount maybe.

Question 14

What do the crossed out rate mean next to my room type?

Accepted Answer

In the event of a crossed out rate, we look at the prices currently provided from the hotel for your check in date. This is called the Rack Rate. This means, that you get the same room for a lower price compared to the that rate.

Question 15

Where can I find directions to the hotel?

Accepted Answer

We provide you with the hotel address and contact details. You should visit the hotel website or contact the hotel directly if you are uncertain on how to get to the hotel. You can also use the internet or your GPS to find your way.

Question 16

Where can I find the contact details of the hotel?

Accepted Answer

Hotel contact details are shown on the platform when you search for a reservation.This information will be made clearly visible for you on the reservation confirmation page and confirmation email after you book as well.

Question 17

Can I cancel a reservation / booking purchased on Planschange.com?

Accepted Answer

No. All reservations on Planschange.com are non-refundable, that's why they are such good value!If your plans change and you cannot use your reservation / booking then why not re-list the reservation on the Planschange.com platform to get back some money, after all that's what we are very good at...getting people money back on non-refundable reservations when plans change!

Question 18

Can I make a booking on Planschange.com without giving my credit/debit card number?

Accepted Answer

In order to secure your booking on Planschange.com, your credit or debit card details are required to make a purchase. The property provider will handle all charges to your card. It is our policy never to store any of your credit or debit card information in our database.

Question 19

Can I make a reservation without a credit or debit card?

Accepted Answer

A valid card is needed to guarantee your booking.

Question 20

Can I pay with a Deposit or Prepayment?

Accepted Answer

Some of our properties require a payment, also known as a deposit before you stay. This prepayment can be up to the total cost of the booking, or just part of it. The rest is then paid when you stay at the property. However for some properties there is no deposit required, and you’ll pay the amount in full when you stay at the property.

Question 21

Credit and debit card purchases?

Accepted Answer

You can pay with all major credit and debit cards.

Question 22

How can I get an Invoice?

Accepted Answer

The property can provide you with an invoice for your stay, so please contact them directly.

Question 23

I have been charged, do I need to do anything?

Accepted Answer

In most cases, no action is required from you. This is most likely just a prepayment for all or part of the total cost.If there is no prepayment policy, then the property may have taken a test payment from your card. This is a temporary hold that’s used to guarantee your booking and will be returned to you.

Question 24

The credit or debit  card I made the booking with is no longer valid.  What should I do?

Accepted Answer

Please contact the property directly. You can find their contact information in your booking confirmation email or when you log into Planschange.com. For security reasons, never provide your credit card details by email. You are still liable for the costs of your confirmed booking as all our bookings are Non-Refundable.

Question 25

What are cancellation fees?

Accepted Answer

Cancellation fees or no refund policy are penalty charges that are applied by our providers when you decide to cancel a booking. All our rooms are non refundable and therefore the full price of the booking will be chargeable, that’s how we bring you great prices!

Question 26

What does Non Refundable or Pre paid mean?

Accepted Answer

Other websites claim rooms are cancellable or refundable, however all hotel rooms have penalty clauses attached to them. These are normally hidden in the small print.  At Planschange all our rooms are non refundable. This allows Planschange to obtain the best discounted prices. We have no hidden small print. If your plans change is there an option to resell your booking? Yes, it's possible. You can resell your non refundable hotel bookings to other people and receive a refund that way. Planschange lets you do this from our homepage under “ No Refund, Sell Your Booking”. This may allow you to recover some or all of your booking costs. (link to homepage)

Question 27

What is a Pre Authorisation?

Accepted Answer

When you make a reservation, there may be instances when the hotel will contact your credit (or debit) card company to confirm that the card you are using is valid and hasn’t been reported lost or stolen. At this time , they may also check to see if the card has enough money to cover the transaction. This is communicated in the form of a pre-authorisation of the full amount of your booking. The hotel however will not proceed with the charge. The time at which your card will be charged will depend on the terms and conditions linked to your booking, typically on check in.

Question 28

What do “Non Refundable” and "Non Cancellable" mean?

Accepted Answer

Every room or property has an individual policy which is determined by the property. Planschange only provides Non Refundable and Non cancellable rooms. These rooms if cancelled will incur the full fees paid if cancelled. Planschange also provides the opportunity when plans change to resell these bookings. See Sell My Booking.(Link)

Question 29

What is the difference between a pre-authorisation and an actual charge to my credit card?

Accepted Answer

Pre authorisations are common but are often confused with actual charges. While in store purchases are immediately charged and deducted from your available balance, pre-authorisations are temporary holds. The length of the hold will vary, and your credit card company can advise on how they handle this. If you use a debit card the pre authorisation will be charged to your card.

Question 30

Which payment methods can I use to pay for my booking?

Accepted Answer

You can pay via credit or debit card (Visa, Mastercard, American Express, or Maestro. When prompted, simply choose your preferred method of payment to complete your booking (all transactions on our sites are protected using maximum privacy and security measures).

Question 31

Why has my card been charged?

Accepted Answer

The charge you see could be any one of the followingPre authorisation. A pre-authorisation is just a validity check on your credit or debit card for an amount roughly equivalent to the cost of your reservation. The amount will be charged and released promptly. How long this takes will depend on the property and your credit or debit card provider. In the event that you cannot use this booking then this card will be charged with the full cost of the reservation by the property on check in date. If your plans change you can of course use our website to sell on your booking and recoup some of your costs. (put link in)Deposit or Prepayment. Some properties require a deposit or prepayment at the time of booking. This policy is clearly highlighted during the booking process and you can see it in your confirmation email. Our customer service team are always there for you if you need help with a payment issue.

Question 32

Who is charging my credit card and when?

Accepted Answer

The property is responsible for charging your card. You can commonly expect to pay upon check in or check out at the property. However there are some exceptions, such as those properties that require a prepayment for all or some of the total amount due. Again this will be stated clearly at the time of booking.

Question 33

Can I request a specific bed type?

Accepted Answer

Special requests are at the discretion of the hotel and subject to availability. Keep in mind that if available, there may be an extra charge payable directly to the hotel.

Question 34

Does the hotel have parking facilities?

Accepted Answer

All hotels have individual policies on parking and parking availability. We recommend that you contact the hotel directly to check. You can do this by contacting the hotel, as we provide details to you when browsing or booking on our platform. You can see whether or not the property has parking under the listed Facilities before you make a booking.

Question 35

How do I arrange a late check in time?

Accepted Answer

Please contact the hotel directly to arrange this as the booking is owned by you and so only you have the authority to make any additional arrangements with the hotel.

Question 36

How do I know if a hotel allows pets?

Accepted Answer

Fancy bringing your dashing hound along for the ride too? You'll be able to choose your hotel based on whether or not it allows pets by selecting the Fur friendly option in the Facilities filter on our homepage during the booking process.Once your booking is confirmed, we advise you to contact the hotel immediately to make sure and reconfirm that it will accept your pet, because let’s be honest, not every place is going to welcome a slippery python!   Hotels normally have a limited number of rooms with such facilities. Please note that the accommodation may apply its own charges for this service.

Question 37

I have a question about the hotel and its facilities. Who should I contact?

Accepted Answer

Our site provides a summary of the key facilities at each hotel. If you want additional details, you can contact the hotel directly. In our experience, the hotel website is often a good source for more information. To avoid any disappointment, we always recommend that you contact the hotel directly by email or phone to be sure.

Question 38

I’m not happy with the quality of the hotel

Accepted Answer

All the details on our site regarding the hotels we sell are provided by the hotels and providers themselves. You should satisfy yourself about the quality by looking at the information provided.To help you decide on a hotel, we provide the hotel's official rating, and customer reviews . Please bear in mind that rating standards vary per country, and reviews are subjective.

Question 39

What about Wifi?

Accepted Answer

Want to be connected like a pro during your entire stay? Select the ‘WiFi’ filter on the right-hand side of the search bar and explore the endless hotel options. Sometimes WiFi can simply mean paid access to computers in the hotel lobby, so we recommend double-checking the type of Internet connection with the hotel directly. We’d hate you to miss out on that ‘Netflix and Chill’ session back in your room.

Question 40

What can I do with the filters?

Accepted Answer

Filters help you to select your preferred star rating, facilities, type of property, and much more. Whether you’re looking to rekindle a little romance with a sweetheart, take the kids on a weekend family getaway or take your fur pet on a stay, Planschange filters allow you to find a suitable place to stay.

Question 41

What if I have a special request for my hotel reservation?

Accepted Answer

Throughout your booking experience, there are many opportunities to review your hotel's amenities. Be sure to confirm that your hotel satisfies your needs prior to confirming your reservation. If you have any questions about the amenities, please contact the hotel directly.If you need a crib or other special bedding for your infant or child, or other special requests, please contact the hotel directly and arrange for these items prior to arrival. Each hotel has their own policy on limitations, availability, and costs. If there are specific requests, such as pet-friendly, we recommend that you purchase a hotel where all of those specific amenities are displayed prior to the booking page.Requests for other special needs (including preferences for smoking or non-smoking rooms) cannot be guaranteed, but can be requested through your hotel after your reservation is confirmed.Special requests are at the discretion of the hotel and subject to availability. Keep in mind that if available, there may be an extra charge payable directly to the hotel. Your confirmed hotels phone number is normally listed on your confirmation email.

Question 42

What is the difference between a Double Room and a Twin Room?

Accepted Answer

A double room has one double bed and a Twin Room has 2 single beds. If a room is called double/twin it can be set up for either type. The property will do its best to accommodate your needs.

Question 43

How can I change my password or personal details?

Accepted Answer

You can change your password and personal details at any time, 24 hours a day, by logging into your account on the Planschange.com site by clicking “My Profile”.

Question 44

How can I unsubscribe from the mailing list?

Accepted Answer

If you no longer wish to receive special offers or notifications from Planschange, you can easily unsubscribe at any time. All email correspondence we send out contains a clear “Unsubscribe” button at the bottom of each message. Simply click this and we will unsubscribe you from our database. Alternatively you can log into your account and untick the option for mailings.If for any reason this does not work to your satisfaction, please email us on hello@planschange.com and enter “UNSUBSRIBE” in the subject bar of the email and we will take care of your request.

Question 45

How do I change the email address in my Planschange account?

Accepted Answer

Log into your User Profile where this option will be available.

Question 46

How do I exercise my right to clear my history?

Accepted Answer

You can delete your account through the “My account” area or contact us on hello@planschange.com and we will delete any appropriate records for you.

Question 47

I have forgotten my password, what can I do to retrieve it?

Accepted Answer

That’s not a problem. You can log in to our site in the normal way and click on the ‘Forgot password?’ button. Simply enter your account email address and we will send you a link to reset your password.

Question 48

Do my details get shared with any Third Parties?

Accepted Answer

We work with third party payment providers and hotels who will comply with all regulations regarding personal data and have privacy policies which should comply with all Data Protection legislation and The GDPR. The payment provider requires personal information for KYC verification and any transactions which you authorise.The only potential personal information which is passed to the buyer is the name on the original reservation as this is required by the hotel systems to ensure tracking and transfer of any reservation you wish to sell. If you list a reservation on our platform you agree to this minimal information to be used for the limited legitimate purpose we have explained. No other personal details are passed to a buyer in any confirmation.

Question 49

I am unable to upload a document to the website (e.g. profile photo or reservation documentation)

Accepted Answer

You should follow the guidance on the platform where you are asked to upload any documents. You should check you are uploading in the correct format (eg PDF, JPEG etc) as that is sometimes the issue. If you need further assistance, please email hello@planschange.com and put the words “UPLOAD DIFFICULTY” in the subject bar of the email, so we can assist you.

Question 50

Can I edit or remove my listing at any time?

Accepted Answer

Yes, providing it has not already been sold. You can sign into your account at any time and view all your listings in the "my account" area. From there you can view, edit or remove your listing at any time, until the reservation / booking has been sold.Once a reservation has been sold, changes can no longer be made to that listing, which we remove from the site, but your account keeps a record of the details if you need them.

Question 51

Can I post more than one room on the same reservation listing on Planschange.com?

Accepted Answer

You will need to create a separate listing for each reservation / booking, unless the various rooms are on one booking and you are selling the reservation / booking as a whole. Separate listings often increase the probability of a successful sale, so you may want to list reservations / bookings separately if they were originally booked separately.

Question 52

Do I need to change the name on the original reservation / booking?

Accepted Answer

No. You do not need to change the name on the reservation / booking. The relevant documentation will be provided to the buyer by us and you need to do nothing more. We aim to make it as easy as possible for you, so you focus on getting your money back and deciding how you want to spend what you recoup by selling your reservation / booking on Planschange.com.

Question 53

Do my personal details get shared with the buyer?

Accepted Answer

Only the original booking name is shared with the buyer. You can sell your hotel reservation / booking through us without releasing any personal information to anyone, but the buyer (once the sale is complete) will only ever see the name on the original booking as that is required by the hotel and your sale cannot be completed without it. No other personal information about the booking is passed to the buyer.

Question 54

How can I have confidence I will receive the monies when my reservation / booking is sold?

Accepted Answer

Every such transaction that takes place on Planschange.com is verified and then authorised by our secure payment platform.  Buyers are charged on purchase using a Debit or Credit card.  The monies are then held securely in a your own designated user wallet, held by our independent third party payment provider. Your money will remain secure with them until 3-4 days after the check out date to allow for any unforeseen issues, which are rare. At this point you can withdraw monies from your wallet directly into the bank account, which you have set in your profile. We even allow you to have two separate bank accounts registered, in case you like to keep your personal and business accounts and activities separate.

Question 55

How can I increase my chances of selling a reservation / booking on Planschange.com?

Accepted Answer

If you want to increase your chances of selling your reservation / booking quicker, then we recommend pricing your listing at some 25% lower than the price you originally paid. You can always try a different price and come back and lower the price later if there is sufficient time before the reservation dates. You are in control and you decide what you want for it!The Planschange platform also gives you additional features to share your listing via your social media channels, which may increase the likelihood of a quicker sale.

Question 56

How can I sell a reservation on the Planschange platform?

Accepted Answer

To sell a reservation on Planschange you will need to register as a user and agree to the Terms & Conditions. Then you are all set to go.

Question 57

How can I view my Reservation or booking  prior to it being listed on the Planschange website?

Accepted Answer

Our platform allows you to preview your listing and asks you for your approval before we tell the world about it.  Only then will it be published onto the Planschange.com platform. Approval is simple, easy and instant and all done at the push or a single button.

Question 58

How do I receive the funds from my sold reservation / booking?

Accepted Answer

Your funds are available for drawdown by you at any time 3-4 days after the booking you sold has been used. The funds are held in a designated electronic wallet in your name until then, with an independent third party payment provider. You decide which account you want them paid into by merely entering the details in "My Profile". If you have any problems just contact us at hello@planschange.com.

Question 59

How do I set the price when I’m selling a reservation / booking on Planschange?

Accepted Answer

You decide what price you want. The only price condition is that you must sell your reservation / booking for no more than the original purchase price, but it can be less. If your item is not selling, you can log in and reduce the price up to the point of sale. Naturally the lower the price the quicker it will sell and the quicker you get your money. Why not look at the hotel details in search bar for your dates for the price that is currently available for the same hotel. That way you can offer it at a lower price and improve your chances of making a sale quicker. You decide! We want you to recoup as much money as possible, as quickly as possible.

Question 60

How far in advance can I list my reservation or booking for sale on Planschange??

Accepted Answer

So long as you have a valid pre-paid reservation or booking for sale, there is no limit on how far in advance you can list it for sale. Naturally if you have only a little time to sell it you may want to set the price you ask for at a more competitive level so buyers are enticed to buy. You can always change the price periodically the longer you have to sell. You decide!

Question 61

How long does it take for me to receive funds from the sale of a reservation / booking?

Accepted Answer

Any funds due to you, will be held immediately in a designated electronic wallet within "My Profile". Your money will be made available for you to withdraw into your bank account 3-4 days after the check-out date of the reservation / booking you sold.. This is to allow for any issues which may arise when the booking is used, although in our experience this is rare.

Question 62

How much does it cost to sell my reservation on Planschange?

Accepted Answer

We only charge a modest fee which is shown on the listing screen and is based upon the selling price you set for your reservation / booking. The good news is if your reservation does not sell, you will not be charged anything. That way you have nothing to lose and everything to gain! That's what we call Customer Service!

Question 63

How quickly can I list my reservation / booking on Planschange.com?

Accepted Answer

You can list your reservation as soon as you have set up an account and gone through our very quick user verification process. The process takes less than 5 minutes and so your listing could be published on our web site (subject to your verifications) in a matter of minutes.We make it quick, easy and instant for you.

Question 64

How quickly can I withdraw the monies from my sold reservation / booking to my chosen bank account?

Accepted Answer

Once you have passed the KYC (Know Your Customer) process you can transfer your money whenever you like, once it is available after the sold reservation / booking has been used. The KYC process is a one off and  is only required the first time you withdraw funds and is part of our Anti Money Laundering procedures which are a legal requirement.

Frequently Asked Questions