Frequently Asked Questions
Last Updated: 28 Mar 2022
Buying a Sellers Booking
Can I book same day reservations?
How do I search for my ideal hotel?
What is the minimum age required to check-in?
Where do the star ratings for hotels come from?
Booking Confirmation Confirmed?
Can I book a hotel room by telephone or e-mail through Planschange.com?
How do I know that my booking has been confirmed?
I can’t find my confirmation email?
Is Breakfast included in the Price?
What documents do I need to bring with me to the accommodation?
What do I do if the hotel can't find my booking?
What do I need to bring to the hotel for check-in?
What do the crossed out rate mean next to my room type?
Where can I find directions to the hotel?
Where can I find the contact details of the hotel?
Can I cancel a reservation / booking purchased on Planschange.com?
Can I make a booking on Planschange.com without giving my credit/debit card number?
Can I make a reservation without a credit or debit card?
Can I pay with a Deposit or Prepayment?
Credit and debit card purchases?
How can I get an Invoice?
I have been charged, do I need to do anything?
The credit or debit card I made the booking with is no longer valid. What should I do?
What are cancellation fees?
What does Non Refundable or Pre paid mean?
What is a Pre Authorisation?
What do “Non Refundable” and "Non Cancellable" mean?
What is the difference between a pre-authorisation and an actual charge to my credit card?
Which payment methods can I use to pay for my booking?
Why has my card been charged?
Who is charging my credit card and when?
Can I request a specific bed type?
Does the hotel have parking facilities?
How do I arrange a late check in time?
How do I know if a hotel allows pets?
I have a question about the hotel and its facilities. Who should I contact?
I’m not happy with the quality of the hotel
What about Wifi?
What can I do with the filters?
What if I have a special request for my hotel reservation?
What is the difference between a Double Room and a Twin Room?
How can I change my password or personal details?
How can I unsubscribe from the mailing list?
How do I change the email address in my Planschange account?
How do I exercise my right to clear my history?
I have forgotten my password, what can I do to retrieve it?
Do my details get shared with any Third Parties?
I am unable to upload a document to the website (e.g. profile photo or reservation documentation)
Can I edit or remove my listing at any time?
Can I post more than one room on the same reservation listing on Planschange.com?
Do I need to change the name on the original reservation / booking?
Do my personal details get shared with the buyer?
How can I have confidence I will receive the monies when my reservation / booking is sold?
How can I increase my chances of selling a reservation / booking on Planschange.com?
How can I sell a reservation on the Planschange platform?
How can I view my Reservation or booking prior to it being listed on the Planschange website?
How do I receive the funds from my sold reservation / booking?
How do I set the price when I’m selling a reservation / booking on Planschange?
How far in advance can I list my reservation or booking for sale on Planschange??
How long does it take for me to receive funds from the sale of a reservation / booking?
How much does it cost to sell my reservation on Planschange?
How quickly can I list my reservation / booking on Planschange.com?
How quickly can I withdraw the monies from my sold reservation / booking to my chosen bank account?
How will I know if my reservation has been sold?
If I have sold my reservation / booking on Planschange.com, but the buyer cancels at short notice, do I still receive my money?
I still haven’t received the money into my account, is there anything I can do to check on the status of the payment?
My original reservation / booking is for two nights, but I only want to sell one night - is that possible?
What information is required to List my reservation or booking for sale on Planschange?
Why has my reservation / booking listing been removed?
Buying a Sellers Booking
Can I receive a VAT invoice for my paid reservation?
Do I have to be a registered user to use thePlanschange.com Platform?
How do I know if my reservation / booking is confirmed?
How do I know my reservation is genuine?
How do I know the hotel has confirmation of my reservation / booking?
How do I know the seller reservation is legitimate?
How do you make sure my payment is secure?
I can't find my reservation information - what should I do?
I contacted the hotel and they were unable to confirm my reservation. What does this mean?
When I buy through Planschange.com when will monies be taken from my account?
When will my money be transferred to the seller?
Is it possible to view my reservation details on the Planschange.com website?
To purchase a Reservation do I need to be KYC Cleared?
What do I do if I turn up and the hotel has no record of my booking?
What happens if something goes wrong with the reservation / booking?
How do I Contact Planschange?
How to Contact Planschange Customer Service Securely?