Frequently Asked Questions
Last Updated: 02 Sep 2022
Buying a Sellers Booking
Can I book same day reservations?
How do I search for my ideal hotel?
What is the minimum age required to check-in?
Where do the star ratings for hotels come from?
Booking Confirmation Confirmed?
Can I book a hotel room by telephone or e-mail through Plans Change?
How do I know that my booking has been confirmed?
I can’t find my confirmation email?
Is Breakfast included in the Price?
What documents do I need to bring with me to the accommodation?
What do I do if the hotel can't find my booking?
What do I need to bring to the hotel for check-in?
What do the crossed out rate mean next to my room type?
Where can I find directions to the hotel?
Where can I find the contact details of the hotel?
Can I cancel a reservation / booking purchased on Plans Change?
Can I make a booking on Plans Change without giving my credit/debit card number?
Can I make a reservation without a credit or debit card?
Can I pay with a Deposit or Prepayment?
Credit and debit card purchases?
How can I get an Invoice?
I have been charged, do I need to do anything?
The credit or debit card I made the booking with is no longer valid. What should I do?
What are cancellation fees?
What does Non Refundable or Pre paid mean?
What is a Pre Authorisation?
What do “Non Refundable” and "Non Cancellable" mean?
What is the difference between a pre-authorisation and an actual charge to my credit card?
Which payment methods can I use to pay for my booking?
Why has my card been charged?
Who is charging my credit card and when?
Can I request a specific bed type?
Does the hotel have parking facilities?
How do I arrange a late check in time?
How do I know if a hotel allows pets?
I have a question about the hotel and its facilities. Who should I contact?
I’m not happy with the quality of the hotel
What about Wifi?
What can I do with the filters?
What if I have a special request for my hotel reservation?
What is the difference between a Double Room and a Twin Room?
How can I change my password or personal details?
How can I unsubscribe from the mailing list?
How do I change the email address in my Plans Change account?
How do I exercise my right to clear my history?
I have forgotten my password, what can I do to retrieve it?
Do my details get shared with any Third Parties?
I am unable to upload a document to the website (e.g. profile photo or reservation documentation)
Can I edit or remove my listing at any time?
Can I post more than one room on the same reservation listing on Plans Change?
Do I need to change the name on the original reservation / booking?
Do my personal details get shared with the buyer?
How can I have confidence I will receive the monies when my reservation / booking is sold?
How can I increase my chances of selling a reservation / booking on Plans Change?
How can I sell a reservation on the Plans Change platform?
How can I view my Reservation or booking prior to it being listed on the Plans Change website?
How do I receive the funds from my sold reservation / booking?
How do I set the price when I’m selling a reservation / booking on Plans Change?
How far in advance can I list my reservation or booking for sale on Plans Change?
How long does it take for me to receive funds from the sale of a reservation / booking?
How much does it cost to sell my reservation on Plans Change?
How quickly can I list my reservation / booking on Plans Change?
How quickly can I withdraw the monies from my sold reservation / booking to my chosen bank account?
How will I know if my reservation has been sold?
If I have sold my reservation / booking on Plans Change, but the buyer cancels at short notice, do I still receive my money?
I still haven’t received the money into my account, is there anything I can do to check on the status of the payment?
My original reservation / booking is for two nights, but I only want to sell one night - is that possible?
What information is required to List my reservation or booking for sale on Plans Change?
Why has my reservation / booking listing been removed?
Buying a Sellers Booking
Can I receive a VAT invoice for my paid reservation?
Do I have to be a registered user to use the Plans Change Platform?
How do I know if my reservation / booking is confirmed?
How do I know my reservation is genuine?
How do I know the hotel has confirmation of my reservation / booking?
How do I know the seller reservation is legitimate?
How do you make sure my payment is secure?
I can't find my reservation information - what should I do?
I contacted the hotel and they were unable to confirm my reservation. What does this mean?
When I buy through Plans Change when will monies be taken from my account?
When will my money be transferred to the seller?
Is it possible to view my reservation details on the Plans Change website?
To purchase a Reservation do I need to be KYC Cleared?
What do I do if I turn up and the hotel has no record of my booking?
What happens if something goes wrong with the reservation / booking?
How do I Contact Plans Change?
How to Contact Plans Change Customer Service Securely?